Pros
Pay is above average. Opportunity for increase & advancements if you speak up what your needs are. Management is fair. Managers are nice and supportive except for a couple of not so good ones but left the company soon after informed of Lay off.
Cons
Communication needs improvement. There are employees who are motivated, hardworking & determined to learn the industry and do well but the resources aren’t clear, organized & confusing. Need managers who are patient, empathetic & willing to help employees learn & do well. Afterall, customer service is the what makes the company. Company’s like AIG/Corebridge Financial need to stop sending the jobs off shore! AMERICA NEEDS THE JOBS IF ITS GOING TO SERVIVE. The customers are telling you they do NOT like speaking to reps outside of the country & handling their money.