AT&T reviews

3.3

52% would recommend to a friend

(42,042 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,042 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
4.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Great medical/dental/vision, tuition reimbursement (after 6 months or a year depending on the start date) 401k matching (up to 6%, vested after 3 years), CWA union, great earning potential, reasonable starting rate, and scheduled raises for union employees.

Cons

Very demanding sales tactics and expectations. Management is focused on lining pockets rather than creating a pleasant work environment for employees. Management roles are very obtainable, but require you to "drink the kool-aid". The company used to let sales drivers follow their way if they were exceeding sales quotas, but now even the top sales reps in the company are forced to change their sales tactics regardless of the negative outcomes. Management boasts about customer service and helping the customer but would rather add a line to a customer's account that they don't need and justify it as "selling value not making their bill cheaper". Customers are usually well educated on all sales but it doesn't help you sleep at night.

3.0
Mar 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Other employees are nice and incredibly helpful. Mentorship at this company is awesome. Lots of opportunities to grow your career and network in the development programs. Some leaders are working hard to move the company away from bureaucratic culture and toward a startup-feeling culture. Good work/life balance if you're in tech or engineering.

Cons

Mixed messaging on work from home. Touted how productive we were working from home, now is forcing people back into office 3-4 days per week despite job function not requiring it. Heavily political rather than productive, especially if you are in any kind of project manager or supervisor role. While parts of the company are trying to have a startup culture, it's mostly slow and bogged down in processes because of how tall the leadership structure is. Certain teams aside, the company isn't very innovative. They've been trying to reduce headcount for years and are trying to push out their older employees. Is laying off employees in core parts of the business without very good justification. Leaders change every 2 years and don't understand the technology very well, resulting in many of them cutting costs without understanding what they're doing.

2.0
Aug 27, 2021

It was ok.

Recommend
CEO approval
Business Outlook

Pros

Potential Pay (don’t count on 100% commission) Work/life balance wasn’t awful They offer cheap benefits

Cons

Conference calls all day every day. Let your managers actually work instead of being on wasted calls Salary was not worth the headache. Opportunity was there for commission, but ridiculous goals keep you from making your at-risk While benefits were cheap, so was the coverage. Better buy the expensive plan or you’ll be out a fortune in doctor bills This company has no clear direction in which it wants to go. I understand we all have goals, but focus areas change hourly for upper management. Nothing is ever good enough yet they can’t tell you what they want you to focus on long-term. Business accounts? Directv? Fiber? Get back to your roots of selling phones and internet and forget the rest Keep cutting headcount thus making stores short staffed. That leaves less time for management to actually coach and more time for management to wait on customers and play the part of a sales person

Viewing 376 - 378 of 42,042 Reviews

Glassdoor has 46,458 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.