Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,047 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,047 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      42K reviews
      2.0
      Nov 5, 2015

      Typical Large Corporation Politics & Waste

      Client solutions executive integrated premier client group
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Laptop -Ipad -Cell Phone - Great Discounts on Personal Cell and Direct TV Services - Education Benefits & Opportunities Overall a good place to build your resume and education in the industry.

      Cons

      - Large Company with tons of red tape - Aging systems and technology - Slow to Market - Inept Managers allowed to sit and wait on pensions while ruining careers of direct reports - Numbers driven managers lacking real forward thinking vision - Company is going through too many changes without a clear vision of the end result - Can only advance based on playing corporate politics and not based on results AT&T is lacking clear leadership and focus from the top, CEO Randall Stephenson, CEO of MBS Ralp Dela Vega and others. While it is trying to rebrand its image as a "Mobile First" leader in the entertainment, content, content delivery, Internet of things and business solutions, it appears the clarity internally has been lost along the way. The company is making many changes in their business solution segment which is causing some serious growing pains as it tries to move away from old legacy systems and products. There doesnt seem to be a path forward to shut down legacy systems and move to updated technology. The company only cares about the number of new subscribers each month and really nothing else. This has caused the culture to change from a great place to be to a what have you done for me lately mentality. You either meet your numbers or your gone. The company has also lost through this change many seasoned and experienced leaders who have bolted for better positions in better companies leaving a huge void being filled by inept leaders who will ruin careers to save their own. The company has a reseller mentality in the business soluton segment, they have filled thier product lineup with too many none core products that are either white labeld from others or just resold by AT&T making it hard to sell against direct sellers in the marketplace. A company the size of AT&T should be able to develop their own solutions and not rely on solutions from others with large mark ups. There is also a growing mentality of bringing in Agents to resell AT&T solutions which is eliminating positions and causing serious internal morale issues. While this might save a buck or two for wall street it is not a solid strategy to grow your business or create a solid reputation in the industry. This mentality is spilling into the mobilty retail arm as well. More and more stores are moving over to the Agent Channel and being run by third parties. Again this saves money and looks good to wall street however these agents pay minimum wage at best and treat their employees horrible. This is causing poor issues with customer service in the stores which will utlimately affect the bottom line as more people will switch to other carriers for better customer experiences.

      5.0
      Nov 4, 2015

      Auditor

      Auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers great benefits and tremendous learning opportunities.

      Cons

      Some departments overwork their employees and don't care whether they stay or go.

      2.0
      Oct 13, 2015

      Going, going, gone

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was employed by AT&T for over 20 years and found it to be a great company to grow up in. Through different roles that I have had, I learned a lot about the wireless business, network technology and people management. The benefits that are offered are well-rounded but for a company this size, the cost for those benefits is very high.

      Cons

      In comparison to the culture that once was old Cellular One or AT&T Wireless, this AT&T's culture is very difficult. At the time of transition, management from the landline environment promoted their own so many of the progressive thinkers left. Money for most things has diminished year-over-year and is to a point where people feel fortunate to have toilet paper in the restrooms. There is no more coffee, filtered water, plastic utensils or even plants at allowed at desks. In fact, most people are losing their desks to shared work environments that encourage collaboration. Sounds like a good thing, however the problem is that work teams don't sit in the same state so you are in a share space and no one to collaborate with. Sadly, you cannot move easily between internal teams because unless your manager can get a backfill for your position, you cannot be released to another manager even if there is an open slot available somewhere else. For me personally, I left the company because I could not move or get away from my toxic and ineffective manager. Although there is a lot of web-based training for personal growth, there is no longer a need to interact with others through shared learning or direct contact. Level 3 managers (i.e., Directors) and above are the only audience that get exposed to travel or onsite training opportunities. The balance of people work by phone to navigate business and network issues. This company is now so massive that you are left feeling like the number you really are.

      avatar
      AT&T Response
      8y
      We have grown into much more than just a wireless company, and that comes with a lot of continued training, growth and development. We are glad to hear that you found AT&T a great company to grow up in, and we’re sorry to hear about your experience with management. We appreciate your input on our culture, pay and benefits and we will use your feedback as we move forward with our goals. Thanks again
      Viewing 433 - 435 of 42,047 Reviews
      Related searches: AT&T jobs | AT&T salaries | AT&T benefits | AT&T interviews | AT&T conversations
      ReviewsAT&T reviews

      Glassdoor has 46,464 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.