AT&T reviews

3.3

52% would recommend to a friend

(42,054 total reviews)
avatar

John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,054 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Sep 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Made some really good friends. It helped get my foot in the door in the software industry. Left a lot to be desired, which motivated me to learn a lot in my free time outside of work. Flexible-ish hours. It was very easy to schedule appointments and flex a few hours through out the week. I've recently heard this has been limited to 15 minutes total for brand new employees now, but I'm not 100% sure on that. Used to be really easy to work from home during bad weather conditions. Not sure if that will still be true for new hires.

Cons

Very little mentorship from senior employees. They are either too busy with redundant meetings or don't have enough knowledge to actually help mentor. Too many exempt employees work crazy hours (60+). For entry and junior level positions, you're often capped at 40 hours per week (which is an excellent pro). This also discourages folks from staying long at the company because people don't like working 60+ hours. Basically zero recognition for hard work. They do give decent bonuses for hard work, but the low salary and benefits don't make up for it. Most higher ranked people are only that level because they've stayed so many years at the company; it's not skill-based. It's very easy for an entry level employee with a little bit of initiative to become a "Subject Matter Expert (SME)" or to even act as a technical team lead just because so much of the senior staff is outdated/unmotivated. Leadership doesn't trust employees and employees don't trust leadership.

4.0
Sep 12, 2015
Recommend
CEO approval
Business Outlook

Pros

AT&T has undertaken an aggressive program to train IT employees across a broad range of technologies, and has a big focus on facilitating personal growth. In the right areas of the company, opportunities to do something new are rich. Pay is competitive, bonuses are strong, benefits are a full suite. Flexible working arrangements can be made.

Cons

So much is dependent on the particular organization. Some management is much more on board with developing their employees than others. In many areas, there is a very strong delivery focus, at the expense of some of the better things at AT&T. Change is hard, and AT&T is making big changes in the IT department. Health care continues to degrade year over year, but is competitive across the industry. A shift to location-centric workgroups has started to put a shadow of doubt on telecommuting, even though the company officially encourages it.

avatar
AT&T Response
10y
We appreciate your feedback and will make sure it gets heard. We pride ourselves on providing world class pay, benefits, training, and growth opportunities and appreciate you acknowledging things we do well. We truly care for our employees and thank you for your input on what we can improve upon.
1.0
Sep 11, 2015
Recommend
CEO approval
Business Outlook

Pros

There are no 'pros'. This company sucks the life out of you. I would rate them zero stars below, but that isn't an option.

Cons

The department/building that I work in for the past 4 years has transformed from an advanced technical support center to front-line customer service. People that were hired because of their advanced technical support experience are now being forced to answer billing questions. Many offline departments have been outsourced overseas, such as escalated cases to Network Operations.

Viewing 436 - 438 of 42,054 Reviews

Glassdoor has 46,471 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.