AT&T reviews

3.3

52% would recommend to a friend

(42,060 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Jan 28, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay and the benefits. AT&T pays their Sales Associates (SA) about $4000/month (before tax) when you add up the hours, the overtime, and the bonuses. You start getting overtime after 37.5 hours per week and it is always available. It is a union job, which means the health benefits are superb. AT&T covers the cost of your health insurance for FREE. Unfortunately, you do have to wait 6 months to become eligible.

Cons

Where to begin? Inbound Call Center @ AT&T is not the ideal place to work. THIS IS A HARDCORE SALES JOB (without the commission) You begin your career in a classroom for 8 weeks where you will spend time learning their outdated systems and how they would like you to converse with the customer. In addition, you will be taught time discipline. You will have one 15 min break in the morning and the afternoon and 30 minutes to eat lunch. Tardiness (more than 120 seconds) returning from breaks or lunch will result in formal action against you. After the 8 weeks, you will spend the next 2 months in "incubation" on the Call Center floor. Here you will have limited assistance from managers and team leads to assist you on your calls. At this point, they are keeping score and your goals / quotas are active. IMPORTANT: In week 10, your work hours will be put on a split. This means you will work from 8am-11am and then from 2:30pm until 7pm. You will have a 3.5 hours long break each day. AT&T only cares about the numbers and you are judge solely on the numbers. If you produce, you keep your job. You have to sell over $5000 a month in addition to a certain number of units. AT&T holds you accountable for selling Cell Phones, DSL Internet, and Direct TV. You are tracked HOURLY. Those who are not on target are singled out regularly by management. You will have to SELL on every call. Managers remotely listen to several of your calls EACH DAY. Failure to offer AT&T products will lead to disciplinary action. 95% of your calls will be of a billing nature and you must transition the call into sales. Your customers are often upset and distrustful, usually due to poor customer service by an AT&T rep in the past. THIS IS NOT AN EASY JOB. Almost all new people wash out and are terminated by the end of their 4th month. Only 1 out of 9 new hires will make it to their 6 month anniversary (Seriously).

2.0
Jul 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Great benefits You get health, 401(k) cell phone, internet, tv, home phone, and blackberry. All are free or greatly discounted.

Cons

When they give your a salary offer it will be based on 40 hours. But understand that upper managment will require you to schedule your self no less then 48 hours. You wll also be on call 24 hours a day and will have to be on confrence calls regardless if its your day off. My day started at 7:30am with reading my emails on my blackberry and ended after 10pm sending store numbers via text. After 10 years of service I got 5 weeks of vacation I was able to use 3 of those weeks. Most months are blacked out and you have to schedule around everyone else taking vacation. They have no respect for your personal life. 2 days after my wife gave brith despite having 5 weeks of vacation and the family medical leave act, I was being asked if I would be back at the end of the week. Once I received a call on a sunday while at the zoo with my family.My boss wanted me to do an excel spread sheet on my blackberry. When I complained about this I was labled "not a team player" You will have to be good at corporate politics and I was if you are then you will move up in the company, I did. Sales managers who cut cornerns and where able to stay undrer the discount radar (meaning you discount phones and other products to increase sales dispite that being against the rules.) moved up too. Upper managment was a joke I was visited twice in a year by my boss and then she gave me a year end review. Lucky it was good Not sure how she even new. In fact I had nothing but good reviews. If you have no life outside of work and are don't mind crazy hours you will like this job. at leaset you'll feel needed. If your looking for a career look else where. If you want your spouse to divorce you then this is a good job. I missed the first year of my daughters life and will never get it back!!!

1.0
May 5, 2009
Recommend
CEO approval
Business Outlook

Pros

If you become an employee, the benefits and retirement plan are very good. Chances are that if you survive your tenure there with your sanity intact, you'll be paid reasonably well and have a good retirement. They mostly support telecommuting for jobs that lend themselves to it, but that has a downside in that you rarely see the people you work with face-to-face, and your boss has little opportunity to see what you do with any regularlity.

Cons

The vast majority of people working there are not happy, with good reason. The level of stress and pressure there is immense. My manager had no time to know what I was actually doing. In the 16 months that I worked there, I'm not aware that my manager ever once looked at a single work product I produced. The best he could say when asked about my work was, "well, no one has complained about it." The systems are devilishly complex, but little clear documentation exists on the underlying technologies, so learning them is nearly impossible. And the people who do know it don't have the time to do any real knowledge transfer. Their development work is outsourced, so there is an institutionalized adversarial relationship between engineers and developers, making it very difficult to get anything done quickly in a crisis. And the politics are stifling.

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