Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 612 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 516 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 62 reviews)); "• Blatant Favoritism within the office" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,604 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 5, 2019

initially was a great company to work for, but management kept changing from great to bad to worse

Customer service

Recommend

CEO approval

Business Outlook

Pros

opportunities to work with global colleagues/stakeholders/departments, being exposed to a diversity of cultures, 21 days AL, health insurance

Cons

Asian/Singapore management is very uptight and works on favouritism, a lot of micro management, suffers from narcissism, doesnt recognise hard work/effort but instead politics

2.0

Jan 20, 2019

Management team just know how to do a monkey show

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International environment, relocation to Amsterdam, that's the fact.

Cons

A lot of meaningless product owner who don't know technical but trying to block you or take your works as their own benefits; managers fighting each others but not help out the company; low salary; everyone performance rating only meet expectation, including those rated exceed few times but final year performance rating forever as meet expectation only

5.0

Dec 21, 2018

Amazing company to work for

Technical lead

Recommend

CEO approval

Business Outlook

Pros

I had worked as an IT Contractor for over 10 years working for many companies in the North West before accepting a contract at BookingGo. After 3 months into my 6 month contract I enjoyed working at BookingGo much I applied for a permanent position, and I can honestly say its the best move I have ever made. There are many interesting projects to work on and the Technology stack keeps getting better. There are Innovation Weeks, Hackathons, company parties and events run during the year, its a real learning culture.

Cons

Its based in Manchester city centre so its good if you like that kind of location.

Booking.com Response

Thanks so much for your review and rating, I'm glad you liked it so much. We'll keep working hard to make it an even better place to work - Ryan

Viewing 523 - 525 of 7,604 Reviews

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