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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,604 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      2.0
      Dec 7, 2018

      Not good, but not bad - mediocres at their best

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Yes it’s true there is free breakfast - always the same never changed - paid Sick days - most of your team will be fine - LinkedIn learning is really great!

      Cons

      Too much talking about doing, it's either you do or you just talk. LT - a lot of talking but no changes, not sure what is their job, they speak too much but 0 doing. Systems - pure junk, CRBMS belong to 1998 (we are now at 2019) Website UX is ok, but I will recommend to see what there is under the surface. The company values are being suger coated they will promote people who snitch on their on team members. If you are from small market good luck, you will do others people job more then yourself. Guess what you will be paid the same. Only few people from the small market can get promoted (probably if you are a snitch) it’s all based on your relationships with other people, you can be very good in your job but you will stay at the same job forever. Bonuses- unless you are a manger or from fountain street offices , you can forget from it. P&C killing the company but they will have bonus while the CS agent who trying to fix things will get noting. People team - whatever Perk box is doing nothing not a benefit ( except the free hot drink every week) - new thing thu. People are afraid to speak, if you are saying something bad even its true you will be stamped bigger X then USA black stamp Still too much targets in CS. Low salary for your exactly what you will be asked to do.

      avatar
      Booking.com Response
      7y
      Hi and thanks for your review, although I am clearly disappointed with how you feel. I can assure you I don't copy and paste any replies on here I can guarantee that. Also it's a shame that you have left as we have just announced a wide range of benefits enhancements that may address some of your concerns about the LT not doing anything. These changes has huge impacts in CS. We give no bonuses to anyone who leave 5 star reviews as we have no idea who they are - please check that out with Glassdoor if you like. There were more than 800 internal moves and promotions in 2018. I can assure you they were not based on the quality of a cover letter. Although if you submit a poor letter or CV I'm sure that would have an impact when multiple people are applying for a job. I'm sorry we were not a fantastic place for you but I hope you have found a great place to work and I wish you all the best for the future - Ryan
      1.0
      Nov 19, 2018

      Used to be a good workplace

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      there is nothing good in the company as of now.

      Cons

      we are treated like trash. the only way to survive here is talking sweet to your boss. Tean leaders are not professional and some of them can't even speak English!

      1.0
      Nov 7, 2018

      Nothing more than a call centre

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are regular distractions and promotions thrown at you, to distract you from your job. I have had two great team leaders, which strongly impacts your time at the company. Regular team outings, benefits etc Dinner is provided (though by the time we get to eat, most options are depleted). Fruit is provided (though this will run out within 5 minutes of arriving on the floor. The office view is in a good location.

      Cons

      The 'pros' listed above are only really created to distract you from the actual job. On the English line, it's 90% dealing with upset American callers who are very rude. not a healthy job to keep for very long. Many 'Team Leaders' and 'Seniors' have a terrible attitude and feel elite compared to the other call centre workers. I have met some awful people here. i have had a very fortunate experience as I have had some great team leaders, but coworkers who haven't been so fortunate are regularly reprimanded for going to the toilet. Whatever your results are, Booking.com doesn't care and always asks you to do more. In summary - the company tries it's hardest to distract you from the most boring and soul destroying job you will ever have.

      Viewing 526 - 528 of 7,604 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,154 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.