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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,604 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Oct 27, 2018

      Not recommended

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People who you work with. Some benefits.

      Cons

      Not appreciated at all. Pushed to the limits. Too many managers who do not know what they are doing and so many middle men/women. Language skills are not appreciated money wise at all and you are expected to work your own small market plus ignore it to work on EN market when you would have plenty of your own market work to do! people are not paid equally when it comes to customer service.

      avatar
      Booking.com Response
      7y
      Hi, please let me start by saying, I can assure you that we know how precious and at a premium, language skills are and the work you all do in Sunlight House and commitment to our customers never goes unnoticed. You’re correct that we don’t pay a language bonus in Manchester, nor have we ever; we DID have a bonus scheme for our CS teams a couple of years ago, but based on feedback from colleagues, we dropped this in favour of increasing base salaries. Our contact centre roles are all based with one language, but we do advertise and ask that colleagues are available to answer queries from English speaking customers when they can too. I’m sorry that you feel the language market you worked on was compromised in favour of another, I’ve noted your points and do wish you well for the future. Thanks so much, Ryan.
      1.0
      Oct 26, 2018

      Managers are Friend with their Managers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clean Office At least coffee and tea is there

      Cons

      Employee who actually produce result , working hard must leave. Lazy , just making friends managers , who loves gossips and abuse other people’s effort to take it as themselves goes to team leader or managers . No Skilled managers, look like in school making friends base on personal reasons .

      Viewing 529 - 531 of 7,604 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,154 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.