Concentrix reviews

most people leave. poor pay. abused a lot with 1 hour of training to deal with extreme calls that most of the public could never deal with. bad morale. extremely competitive and all the team leaders/floor walkers know each other so good luck trying to get anything escalated if something happens. the work is extremely complex but also very depressing. agents may seem happy but behind team leaders, backs are planning to leave. Team leaders don't care about you. No one cares about how you feel if you experience severe abuse, it's just part of the job. There is no way to move up unless you know the higher ups. A lot of unprofessional behaviour especially for the contract we're on. Don't expect this contract to last long.

Training is horrendous - stop spending a weeks doing random group projects that teach literally nothing. I luckily often had groups who felt the same way and we would never do the assigned tasks and do our self-guided teachings. This isnt grade 6 anymore; if we passed the interview stage you should have already judged our ability to work in a team and communication skills. Some projects are super strict in hours with zero OT or even as little as 30hrs/week and others are basically full-time OT seasonally. (think tax season) If you accept seasonal positions there are no benefits and if you jump around from project to project you may never have benefits.