Concentrix Customer Service/Technical Support reviews

3.3

42% would recommend to a friend

(10 total reviews)
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Chris Caldwell

87% approve of CEO

8% positive business outlook

Reviews by job title

10 reviews
4.0
Sep 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Less stress at the beginning

Cons

There is none I can think of

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Concentrix Response
2y
Thank you for taking the time to share your experience with us!
5.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

I was treated with dignity and respect and compensated while a mourned a grave loss.

Cons

Training is concentrated into about two weeks with most of it taken up by technical considerations. It really isn't in depth enough to cover all aspects of the product being supported and that makes the job challenging. Doing sales work also went from being encouraged occasionally to being required on 90% of calls within two months of starting. However, it is rewarded with incentives that add up.

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Concentrix Response
3y
Hey there and thank you for this review. It is so important to us that our teams know that we are hear listening to feedback and using it to consider what we need to do to keep the Concentrix career experience great as staff grows with us. Though we cannot be sure which country we are in, we will definitely share your feedback about training with our Leadership team. We want to make sure that our global staff are able to grow their career on their terms and training is a big part of making sure that you're empowered to do so :) Also, we are glad to know that our people-focused, fanatical culture has helped you know that you are supported and that we stand with you as a person, not just a staff member. Thank you again for this helpful info !
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