DISH Customer Service Representative II/Retention reviews

Micromanagement can be a pain but my site has a lot of great managers. If you get 15 tiers you’re fired which is understandable if the system they use wasn’t crashing all the time. Most of our tiers now are system issues but we have no way of proving that most times. We have to use the honor system and trust that managers will notate the accounts when we apply credits. (Have to have manager permission) but we can’t pull the acct back up or save customer info. So if your manager forgets, you get a tier 2. High turnover rate. You’ll see agents, managers and site managers getting fired all the time. Head of h.r. just resigned and now the c.e.o. Is stepping down. Not a good sign. The stock is plummeting. Long queue for callers. Constantly losing local channels. Only older people have dish and they only want locals. The last few quarterly earnings have been lower than the goal. The company was slowly dying now it’s quickly dying. If you apply. Apply for retention. It’s the last line of defense for dish. If your number are good you’ll last. But it’s hard when customer service angers long term customers off by offered $5 discounts and saying that’s all they can do. Customers sign a contract with someone else then call back and cancel. Also deceased calls count against you. If have 8 in one day and my numbers were low. You can’t save an account if someone is dead. Start with this company to get experience then leave.

Internet based services are becoming more prevalent and cheaper.