Pros
You get a paycheck. That is it. This place was absolutely the worst place I have ever worked. It was a thankless job. Many of the customers appreciate you, but management sure don't.
Cons
It's a dangerous job. Field Service personel get injured all of the time. Falling off ladders, getting bit by dogs, lifting injuries, lacerations and bruises from crawling spaces and attics. Long work hours. I've worked on many occassions from 6:45am to past midnight. Then you are expected to be back at 6:45am the next day, if you're scheduled. And don't even think about being late. You will be written up without exception. When you are injured they still make you come in becuase they don't want you collecting disability. I once tripped while carrying the ladder. I tried to prevent myself from falling and dropping the ladder on the customers personal property. I pulled muscles in my back. I completed the job. The next day, I felt it bad. I told my FSM (Field Service Manager) and he treated me like a criminal. He took me to the clinic with 2 other technicians who had been injured on the same day. We were given medications and told that we would be on light duty at the warehouse for 10 hours per day, on a 4 day work week. For 2 weeks we were to clean up the warehouse, pick-up trash in the parking lot and in the bushes, help technicians clean-out their vans, stomp on the trash, etc. Still physical labor, with injuries. Unbelievable! There were at least 2-3 injured technicians at any given time. The managers all hate their jobs. Many of them are technicians that were too injured to go back out into the field. They are all in a power struggle with each other. They too have to work long hours and they can't go home until the last technician comes in. And as I mentioned, that can be anytime. I had a sales backgrofor my und and wanted to go into sales. I tried to transfer to sales, but the service side would not allow it. I quit and went elsewhere and am still a top producing sales person. Their loss.