Decent Paying Job for the Area I'm in, rough job in many ways
Pros
I have been employed by dish for quite a few years, I have worked very hard at what I do, I know my job well & up until recently enjoyed what I do daily. Initially when I was hired I was very grateful to have a job which paid well over minimum wage. I credit my job with Dish as saving my & my 3 children's lives as I was in a bad situation when I began there, less than a year after my ex husband walked out on us & failed to pay even a cent of child support. Through working at Dish I not only took us out of poverty, off medicaid & food stamps (which we were on all the time I was married to my ex I might add) I also bought a house for us to live in as opposed to the rental trailer my ex left us in. I have prospered. My ex & others who used to walk all over me have stopped trying to do so because I learned how to stand up for myself & speak my piece through my work at Dish.
Cons
The nature of the job is frustrating, inbound or outbound, call center work is not an easy job. Add to that the attitude of everyone in management that not only should we be able to do anything & everything a customer needs done in under 10 minutes, we should also make sure they have a pin #, an email address, know all about the company's website & buy some more programming. The company is short on foresight & long on flavor of the day. I have worked in the past for other large, fortune 500 companies & never have I seen so much evidence of the right hand not knowing what the right hand is doing. Changes are often instigated with little or no warning & often are reversed in just a few weeks or months often quietly, with little fanfare so suddenly you find out you're doing something wrong which you are sure you were doing correctly. This is especially nerve-wracking as it can spell termination in some cases. The latest change, the insistence that we try to sell every single person we speak to yet more programming is especially frustrating, customers being told that they will receive a replacement piece of equipment in 3 to 5 days & then asked if they'd like to add HBO tonight are seldom receptive to the offer and often quite verbally abusive & give very poor marks in the inevitable customer satisfaction survey which follows most calls. Supervisors insist to you when you try to point out that being sold to when their equipment is not working might not be a way to inspire happiness in customers, that if you just put the right spin on it, the customers will feel they're getting something great & be so glad you offered it to them. The attitude that you are expendable is very prevalent from immediate supervisors up to the director & higher ups who come & visit from time to time.