DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(141 total reviews)
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Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

141 reviews
2.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

-good pay if you can retain a lot of customers which is nearly impossible in this day and age with streaming

Cons

-dying company -management doesn’t care about you -you will get talked to awful, and managers STILL make you push them keeping dish

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DISH Response
2y
Thank you for your feedback. We're glad you recognized the potential for good pay. We regret to hear about your negative experiences with management and customer retention challenges. Your input is important, we are committed to fostering a workplace where every employee feels valued and respected. We wish you the best in your future endeavors.
3.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people, fun environment overall

Cons

High pressure to sell and make them money

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DISH Response
2y
Thank you for your review. We know how demanding the work of our retention specialists can be, and we appreciate your contributions.
2.0
Mar 4, 2024

Worst place ever!!!

Recommend
CEO approval
Business Outlook

Pros

Money Free coffee but no cream

Cons

If you're not changing your not at DISH. They are liars. Switch and bait. Changed everything after hiring me except for the name of the company

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DISH Response
2y
Thank you for sharing your feedback with us. It's encouraging to hear that you find the financial compensation and perks to be positive aspects of your experience at DISH. However, we understand that your overall sentiment towards the company has been impacted by certain challenges you've encountered. It's important to us that our employees feel informed and supported throughout any organizational shifts, and we apologize if this has not been your experience. We're dedicated to creating an environment where every employee feels valued and respected. Thank you again for your feedback and your dedication to DISH. Your insights are invaluable in helping us strive toward continuous improvement.
Viewing 22 - 24 of 141 Reviews

Glassdoor has 8,271 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.