DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(141 total reviews)
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Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

141 reviews
3.0
Feb 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Dish is a good place to work if you can handle high call volume

Cons

High call volume back to back real stressful

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DISH Response
2y
We know how demanding the high call volume can be for our Retention Specialists, and we appreciate your dedication and perseverance. Thank you for your review and for all that you do every day.
3.0
Feb 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The Money is good here

Cons

Management doesn’t care about its employees

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DISH Response
2y
Thank you for sharing your feedback with us. We are pleased that you found the compensation satisfactory; however, it is concerning to hear about the management's attitude towards employees. Your advice on retaining valuable team members is imperative, and we will ensure that it is shared with management.
4.0
Feb 13, 2024

Almost Good

Recommend
CEO approval
Business Outlook

Pros

They try to foster a good work environment and provide competitive pay and benefits.

Cons

Dish is on a decline, and unfortunately, like most corporations, a fascist environment is definitely present here. If you express unpopular opinions, there will likely be punitive actions and retaliation.

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DISH Response
2y
Thank you for your feedback. As our organization is evolving to optimize how we work, your insights are valuable to us. We would like the opportunity to address some of these concerns, please reach out via Ask Barista or anonymously report via DARA. Thanks again for your feedback.
Viewing 25 - 27 of 141 Reviews

Glassdoor has 8,271 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.