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      TTEC

      Engaged Employer

      TTEC reviews

      not enough pay for so much expected - Health Insurance Agent TTEC Employee Review

      1.0
      Nov 21, 2016
      Health insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      JOB IS FROM HOME SO THATS A GOOD THING IF YOU HAVE KIDS

      Cons

      if they need help they force hours very stressful for the little bit of money they pay they don't care about there employers if they did they will take out more time in training us we are in training a whole month in half the things that was in training did not really benefit me once i started taking calls we have TL that don't never know a answer when you need help i hope i get blessed with a new job also have horrible system issues

      avatar
      TTEC Response
      9y
      Thanks for leaving your feedback! We appreciate that you like the work from home setting at TeleTech. We're sorry that your current experience with TeleTech didn't match our reputation as a great company to work in. We definitely want to make sure that new employees like you get the best training to be able to produce excellent work. Thank you for bringing this up as we see how we can better leverage our training program.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      21h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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