The most horrible company to work for in the United States and comments are about a contract for the United States. - Anonymous employee TTEC Employee Review

1.0
Oct 27, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only one I can think of with is the coworkers that went through it with me.

Cons

The absolute worst part of this job is that most of us signed up to help people who went through a disaster and I believe this company actually made it worse and got help to the people slower because of how disorganized they are. As an American I would rather move out of the country than deal with the people that the government outsourced the job of assisting victims to. People probably died because of their lack of organization to help those that truely needed it the most. This is the most unproffessional place I have ever seen. The management staff (a title they do not deserve) spent more time gossiping and making fun of the employees because of their own insecurities then working. They yell in the faces of their employees. They use profane language. They don't even know the material they are supposed to be coaching you on. They refuse to take escalated calls. Only 1 of the 4 paychecks I recieved was correct. The building is filthy the employees dress more appropriate than management. We are all talked to like we are children. "Managements" hygene is below disgusting. If you wanted to be late just make sure you are sleeping with your boss and she will falsify your time. It took me over a month to get fully paid for my 2 days of training. One of the heavy set leads liked to degrade employees in front of everyone on the floor except for the one she was having inappropriate relations with. Every time you got up you had to tell them where you were going. You are treated like a child and it's a toxic place to work. There is no coaching, development, leadership or performance counseling. If you are smarter than them they will fire you with no warnings or talks. Then they will violate state law and keep your money until they feel like paying you. I talked to at least 6 people in "management" to get paid for training and nothing was done until I called payroll on my own. If you want a job or career that has leadership that treats you with respect and pays you when they are supposed to then do not work for Teletech.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
12h
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
12h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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