TeleTech work at home position with Best Buy. - Customer Service Representative TTEC Employee Review

3.0
Jan 11, 2018
Recommend
CEO approval
Business Outlook

Pros

The ability to work flexible hours from your home.

Cons

Insufficient training and poor pay. There is a lot of hard work for poor wages and high stress in the demanding work at home position for Best Buy. Run and save yourself from that program. They will half train you and push you on the phone and leave you to swim for yourself. It is a horrible feeling to have to fend for yourself at your new job. Part time temp position. Right after they hired my group they cut all of our hours. What a waste of time. They always send out e-mails begging for people to take off work.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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