Dead End unless you change programs - Web Chat Representative TTEC Employee Review

3.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

freedom, they let you go on the internet and listen to music, very laid back casual dress code. Training was 4 weeks very easy basically free money. Chill environment, not a lot of micromanaging, there are slow times when you get no chats coming in which is nice. There's tvs to watch as well. There are monthly potlucks, they'll provide food sometimes, and some fun contests for money once a month as well.

Cons

I do webchat for Intuit Quickbooks. This is NOT sales! Mostly customer service a little sales are involved barely. Most of these customers suck. They love to ask a million questions and some are disrespectful. Most ignore your questions some are brash. They(Intuit) are very strict on being there and being on time during training. I saw a few ppl get fired during training because of attendance/lateness. ABSOLUTELY NO ROOM TO ADVANCE. They offer little to no promotions at all. low pay 10-11/hr I'm living check to check it's not cool. Commission is not great maybe $400-$500 MAX if you're really good at getting leads and sales. Commission structure is flawed and doesn't allow a lot of money to be made at all.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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