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      TTEC

      Engaged Employer

      TTEC reviews

      below par training - Licensed Sales Agent/Customer Service Advocate TTEC Employee Review

      3.0
      Jun 12, 2025
      Licensed sales agent/customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, above average pay rat, 1 hour lunch

      Cons

      The system for our client is concealed until you go live due to the company not wanting to expose very sensitive customer information and we were unable to see it until we went live. Having to place customers on hold due to having no clue how to navigate the system and getting very little if any support in a timely manner in order to assist the customer. Was told we would go through our calls together in class but the instructor got sick and was not there. The substitute instructor would not listen to our calls to walk us through how to navigate the system and basically said we would get over it and learn as we are on the call. Not my idea of professionalism or setting new hires up for success. Hopefully, by now training has improved but if you don't want to be thrown to the wolves with no support or compassion from the instructors...I wouldn't waste my time.

      avatar
      TTEC Response
      1y
      Thank you for the detailed feedback. We're glad the flexibility and compensation worked well for you, and we recognize how important effective training and support are — especially for new hires. We appreciate your input and are continuously working to improve the onboarding experience.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      17h
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      17h
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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