Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 68 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Benefits were good." ((in 37 reviews)); "Work life balance is good" ((in 32 reviews)); "The only thing great about this company are the flexible hours." ((in 13 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 39 reviews)); "Low salary and nothing else" ((in 35 reviews)); "The supervisor has no training skills or professionalism." ((in 25 reviews)); "Poor leadership and management." ((in 24 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.3

42% would recommend to a friend

(1,106 total reviews)

Scott Staples

67% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Oct 16, 2014

Woman are treated very disrespectful and leadership is very unprofessional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work from home but that is going away. New leadership wants everyone centralized in the Chicago or Atlanta office

Cons

Disrespect of employees and temp workers allowed. New leadership knows very little about the screening business. They are just trying to get the numbers to look good so they can sell. Key knowledgeable people leaving I. Drives due to the way they are treated. Morale is horrible.

3.0

Oct 15, 2014

Former Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A great deal of opportunity for self-starters.

Cons

Turnover impedes the strategic focus required for corporate success.

First Advantage Response

11y

Thank you! We value honest feedback to help us continue to transform the industry and the company. Many thanks!

1.0

Oct 9, 2014

Race to the Bottom

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Started out as a company with integrity (when it was LexisNexis) and sincere customer concern. Benefits were good. Working conditions were adequate.

Cons

Morphed into a company with little or no customer concern. No concern for the development of employees. Became just a call center with a drive to up-sell customers. Customer problems were left unaddressed. Morale went down the tubes. Management could care less as long as expenses were trimmed and customers were sold more and more, regardless of their needs.

Viewing 991 - 993 of 1,106 Reviews

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