Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 68 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Benefits were good." ((in 37 reviews)); "Work life balance is good" ((in 32 reviews)); "The only thing great about this company are the flexible hours." ((in 13 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 39 reviews)); "Low salary and nothing else" ((in 35 reviews)); "The supervisor has no training skills or professionalism." ((in 25 reviews)); "Poor leadership and management." ((in 24 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.3

42% would recommend to a friend

(1,106 total reviews)

Scott Staples

67% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Aug 20, 2014

Awful

Account setup

Recommend

CEO approval

Business Outlook

Pros

Good PTO, Good Benefits, Work from home

Cons

Terrible salaries, no room for growth(even if promised), doesn't take care of employees, no training, no communication from management.

1.0

Aug 5, 2014

Typical private equity greed driven company.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They will be out of business soon.

Cons

Horrible company. Losing customers left and right. Customer service hold times are in excess of 45 minutes +. No support from management and crumbling infrastructure. Low pay, high stress and no market share. They tell customers they are the leader in the industry but nothing that the competition doesn't offer. Broken internal processes that take 3xs longer to do anything compared to competitors. Worst corporate culture I've ever experienced. Don't work for them, don't do business with them.

2.0

Aug 4, 2014

You get what you pay for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many loyal employees that dedicated and hard workers. Very fair PTO plus. Most mangers genuinely care for their employees.

Cons

Lack of office culture. Most mangers are remote and not in present office. No room for growth. Very big into outsourcing work overseas. A lot of false promises. No formal training for any positions.

Viewing 1003 - 1005 of 1,106 Reviews

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