Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 150 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 150 anonymously submitted employee reviews. This is 20.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries and benefits at Firstsource Solutions .

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Advisor reviews

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3.2

59% would recommend to a friend

(150 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 150 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

150 reviews

2.0

Aug 26, 2024

Thank you

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good work space and I liked it

Cons

No growth opportunities at all

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We're pleased to hear that you appreciate our workspace. We strive to create an environment where our employees feel comfortable and can perform their best work. We offer various training programs and resources aimed at supporting career development and growth. Our goal is to provide employees with the tools and opportunities they need to advance their skills and careers.

3.0

Aug 13, 2024

Sound

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Loads of overtime and fortnightly pay

Cons

It’s not a forever job and the actual job is awful call after call after call

Firstsource Solutions Response

Thank you for your feedback. While we're glad to hear that you appreciate the overtime opportunities and pay frequency, we recognise that every role has its unique challenges and rewards, and while our focus on providing excellent customer service can be fulfilling for many, we understand that it may not align with everyone's preferences or career aspirations. If you have any suggestions or concerns, we welcome your input and would be happy to hear from you.

1.0

Jun 26, 2024

Customer service Advisor

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

We will get snacks every month and the people working will be looting the snacks to their house.

Cons

No bonus for entire year

Viewing 13 - 15 of 150 Reviews

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Customer service Advisor

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