Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 151 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 151 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at Firstsource Solutions.

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (151 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

151 reviews

3.0

Jan 13, 2025

Boring but decent enough

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

People are good Easy job

Cons

Very business driven Constant calls for staff

Firstsource Solutions Response

1y

Thank you for sharing your thoughts. We're glad to hear that you found the job easy and enjoyed working with our great teams. We know that our colleagues are the driving force behind our outstanding business results. Their hard work and commitment enable us to consistently provide excellent service to our clients. We appreciate your feedback and will continue to evaluate our processes to ensure a supportive work environment that allows our colleagues to thrive and excel in their roles.

5.0

Dec 6, 2024

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Generous company. Believe in this this things delighted employees delighted customer

Cons

Nothing to speak about it

Firstsource Solutions Response

1y

Thank you for your feedback! We’re pleased to hear you value the company's philosophy of "delighted employees, delighted customers" and recognize the generosity and good management. Creating a positive and fulfilling workplace is a core goal for us.

3.0

Nov 20, 2024

It’s a call centre

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Flexible hours and can also work from home

Cons

Low pay at minimum wage

Firstsource Solutions Response

1y

Thank you for your feedback. We're glad to hear that you appreciated the flexibility in hours and the work-from-home opportunities during your time with us. We strive to offer competitive compensation within the constraints of our business. We'll continue to evaluate our compensation and benefits structure to ensure we're offering fair and competitive wages to our colleagues.

Viewing 10 - 12 of 151 Reviews

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