Is Firstsource Solutions a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 151 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 151 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at Firstsource Solutions.

How happy are Customer Service Advisor professionals working at Firstsource Solutions?

59% of Customer Service Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Advisor professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Customer Service Advisor reviews

3.2

59% would recommend to a friend

(151 total reviews)

Ritesh Idnani

64% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (151 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

151 reviews

2.0

Feb 3, 2025

Don’t trust them

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

There aren’t any unless you building experience

Cons

Started off on the Lloyds contract and all was going so well. When Lloyds pulled out told we being transferred as we “were the best call takers” which was absolutely not true as some of the people transferred were the biggest call avoiders. Approximately 60 were first for alleged bad stats and as far as I knew these were the real hard working people. Along comes NatWest training went ok but NatWest had a very toxic culture encouraged by Firstsource management, most advisors way too young and many spotted in opposite sex’s bathrooms engaged in illicit activities. Because of the lack of calls being answered the ones actually working weee out under a lot of stress hence I no longer work there, the targets and stats are unrealistic

Firstsource Solutions Response

1y

Thank you for sharing your experience. We appreciate your honesty and understand that transitioning between contracts can be challenging. We take concerns about fairness, workplace culture, and operational targets seriously. While we strive to recognize and retain the best talent, we acknowledge that experiences can vary, and we regret that you felt the selection process was not reflective of actual performance. Additionally, workplace conduct, and culture are priorities, and any reports of inappropriate behaviour should be addressed promptly. If you would like to discuss your experience further or provide specific details, we would be happy to listen and take appropriate action. Please feel free to reach out directly to: (Darryl Coleman) Wishing you the best in your future endeavors.

4.0

Jan 30, 2025

Good company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The company is good and put diversity and inclusion into consideration with opportunities to learn a lot.

Cons

Consider better pay structure to align with the workload

Firstsource Solutions Response

1y

Thank you for taking the time to leave a review. We're pleased to hear that you appreciate our commitment to diversity and inclusion, as well as the learning opportunities we provide. We do recognise the importance of a fair and competitive pay structure, and we'll consider your feedback as we continue to evaluate our compensation policies. Our goal is to always ensure that our colleagues feel adequately rewarded for their hard work and dedication through our bonuses and other benefits.

3.0

Jan 29, 2025

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

friendly environment fast career progression

Cons

same routine everyday that gets boring

Firstsource Solutions Response

1y

Thank you for your feedback. We're very pleased to hear you're enjoying the friendly environment and the opportunities for fast progression. We understand that the daily routine can sometimes become repetitive, and we'll consider ways to provide more variety and new challenges to keep the work engaging. We also appreciate your suggestion for an improved office, and we continue to look at our workplace needs to create the best possible environment for our colleagues.

Viewing 7 - 9 of 151 Reviews

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