Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

4.0

Feb 5, 2022

Overall was a good experience.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment and good salary.

Cons

Some people are not very co-operative.

Firstsource Solutions Response

Thank you, we're happy to know that you are satisfied with our work environment and the compensation and benefits being offered at Firstsource. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We wish you the best in your future career.

2.0

Jan 27, 2022

Work experience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Super cool Co workers and team leader

Cons

Work pressure and they want us to work more than 12hrs sometimes

4.0

Jan 24, 2022

Customer service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good to work for if you know your job good overtime rate at bubble time £19 hour

Cons

No help if your sick you get told your not when I had covid got told to go in to work after 4 days Isolation and if you can’t get there on the bus at 8 or 8:30 but there don’t care and if you late you get a disciplinary

Firstsource Solutions Response

Thank you for taking the time to write a review. We’re pleased to hear you enjoyed most of the time that you worked for us. We’re sorry to hear you contracted Covid and hope you are now fully recovered. Your comments regarding the handling of your absence are really quite concerning and not at all in line with the policies we have in place. We would like the opportunity to look into this further and kindly request that you contact the local HR Manager at your earliest opportunity. We will investigate your comments discreetly and ensure your anonymity is maintained. Thank you again for leaving a review and we wish you all the very best for the future.

Viewing 55 - 57 of 121 Reviews

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Firstsource Solutions Customer Service Associate reviews

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Overall was a good experience.

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