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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

121 reviews
4.0
Jan 6, 2022

Nice environment

Recommend
CEO approval
Business Outlook

Pros

Best place to start your career

Cons

Low salary and night shift

avatar
Firstsource Solutions Response
4y
Thanks for your review. We are glad to hear that you appreciate the positive work environment at Firstsource. We provide a comprehensive total rewards package to all our employees. Regular compensation benchmarking exercise is done by the HR team to ensure that we are on par with the market trends. Also, the shifts and work timings of employees are aligned to suit the team’s or client’s requirements – these are planned and communicated to employees well in advance. We encourage you to connect with your HR partner in case of any concerns, so that can be addressed quickly. We wish you a fantastic career with Firstsource.
1.0
Nov 9, 2021

Worst

Recommend
CEO approval
Business Outlook

Pros

No it's hell don't chose this

Cons

Bad bad bad bad. Ad

avatar
Firstsource Solutions Response
4y
We would love to hear from you what is not working well. Please connect with your HR Manager to share feedback regarding specific concerns .
5.0
Oct 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance. Good incentives

Cons

Night shifts. Very less pay for feshers

avatar
Firstsource Solutions Response
4y
Thanks for your review and we're glad to know about your experience at Firstsource. We believe in equally prioritizing the demands of one's career and the demands of one's personal life such that Firstsourcer's enjoy a good work-life balance. We're also glad to know you've enjoyed the exciting benefits & perks that Firstsource has to offer. We are committed to giving Firstsourcers excellent benefits and have a team that continually reviews the compensation & benefits to be at par with market standards.
Viewing 58 - 60 of 121 Reviews

Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.