Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

Oct 18, 2021

It's OK for exerience

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice people and ok benefits

Cons

Doesn't understand that things come up and when you get on the bad side it's hard to come vack

3.0

Oct 14, 2021

employees>management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Peaceful and friendly environment. Proper working space for employees. Employees and even team leaders are very nice and helpful. Job is overall pleasant as long as you are not facing any issue.

Cons

Management doesn't really handles the issues satisfactorily and justifications don't go with the point they want to establish. Working hours are alright but they don't consider most of the government and national holidays. Solutions to problems are mostly based on minor technicality which is not reasonable. Denial is their primary approach. Sometimes it just don't make sense. They question your opinion with weird logic and expect high efficiency without considering the overall welfare of employees.

5.0

Oct 7, 2021

Finest MNC

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great Work environment Very good opportunities Capable of handling work

Cons

I wasnt experienced any negative

Firstsource Solutions Response

Many thanks for sharing your positive experience at Firstsource. We are delighted to know how contented and trusted you feel at work. Wishing you a fulfilling career with Firstsource.

Viewing 61 - 63 of 121 Reviews

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's OK for exerience

employees>management

Finest MNC

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