Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 119 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "Good work culture and learning" ((in 89 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

May 16, 2021

It was overall a good experience working there.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

1.Good management. 2.Supportive seniors. 3.Additional incentives. 4.Rotational shifts.

Cons

Sometimes we had to take a lot of calls

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer. We’re happy to hear that you enjoyed working with your team and satisfied with our workplace practices. We understand that some days are great and everyone is happy, and other days could be complex - which is why we work hard to make sure employees are well supported on the floor and off. Wishing you the best with your future endeavours.

5.0

Apr 16, 2021

Okay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Relationships between management and staff are good

Cons

Bad pay for effort and time put into the job

Firstsource Solutions Response

Thanks for writing in. It is encouraging to know you recommend us as an employer. We're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better. We are committed to giving Firstsourcers excellent compensation and have a team that continually reviews it to be at par with market standards. If you have any thoughts on how we can improve, please get in touch with your HR Manager. Wishing you a fulfilling career with Firstsource.

4.0

Apr 14, 2021

Good company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very good atmosphere to work with

Cons

Not so good with the salary structure

Firstsource Solutions Response

Thanks for your review and it’s encouraging that you recommend us as an employer. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Also, we are committed to giving Firstsourcers excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. If you have any thoughts on how we can improve, please write to your HR Manager. Wishing you a fulfilling career with Firstsource.

Viewing 67 - 69 of 121 Reviews

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Firstsource Solutions Customer Service Associate reviews

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It was overall a good experience working there.

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