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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

121 reviews
4.0
Apr 9, 2021
Recommend
CEO approval
Business Outlook

Pros

- Fun and kind management + HR and Training Team - Team lunches and team huddles were something I always look forward to. - In the account I belonged to, we could take our lunch breaks anytime we want as long as it won't exceed 1h and 30m. No RTA bay in the prod floor bc they were already sending us the the metrics and reports thru email - Good atmosphere for BPO newbies

Cons

- Mandatory OT's (overtime) - Too little salary raise - Pantries dishes were a little dry, not sure now.

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Firstsource Solutions Response
5y
Thanks for sharing your experience and it's great to know how contented and trusted you felt at work. We are committed to providing an enabling work environment and excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. We believe that when you feel your best, you do your best! Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Regarding career advancement, Firstsource believes in cultivating a culture of growth; 70% of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. Wishing you well with your future endeavors.
5.0
Feb 20, 2021

My views

Recommend
CEO approval
Business Outlook

Pros

Best ever bpo, good management

Cons

They are doing best, nothing to be considered as cons

Viewing 70 - 72 of 121 Reviews

Glassdoor has 4,295 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.