Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 121 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 12.7% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.3

Work/Life balance

4.2

Compensation and benefits

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

5.0

Mar 5, 2025

One of the best bpo service based company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Financial security the company offers is a benefit for employee

Cons

Rotational shifts which is mandatory

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear that you appreciate the financial security Firstsource provides to employees. We understand that rotational shifts are a challenge, but they are necessary to meet business requirements. We continuously explore ways to enhance employee benefits.

4.0

Jan 15, 2025

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good to work for a fresher

Cons

Can be assigned any shift

Firstsource Solutions Response

Thank you for your feedback! We are glad to hear that our organization provides a good platform for freshers to start their careers and gain valuable experience. Shift assignments are based on business needs to ensure smooth operations and meet customer demands. We appreciate your understanding and commitment in adapting to these requirements.

4.0

Dec 1, 2024

Best for freshers

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Boost your skills and plus point is grow with experience having multiple proces

Cons

You can see real life of bank how it's work.

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you find the organization a great place to boost your skills and grow with experience. The opportunity to work across multiple processes is indeed a valuable aspect of career development.

Viewing 13 - 15 of 121 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Customer Service Associate reviews

Firstsource Solutions

Firstsource Solutions Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

One of the best bpo service based company

Good

Best for freshers

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions