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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(121 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

121 reviews
4.0
Nov 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Positive attitude and empathy towards others

Cons

Emotional reactivity for the instance happened

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Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear that you appreciate the positive attitude and empathy within our workplace. We understand that emotional reactivity in certain situations can be challenging, and we continuously strive to foster a supportive and balanced work environment. Encouraging open communication, resilience, and constructive problem-solving are key areas we focus on to ensure a healthy and professional atmosphere for all employees.
1.0
Sep 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Ambience and who FS Trichy.

Cons

Everything other than the people.

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Firstsource Solutions Response
1y
Thank you for your feedback! We’re glad to hear that you appreciate the ambiance of the workplace. However, we understand that your comment about "everything other than the people" reflects some concerns. Could you provide more clarity on the specific areas you're referring to? Whether it's related to management, processes, or any other aspect, your feedback will help us identify where improvements are needed.
4.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Sometimes will have difficult shift patterns

avatar
Firstsource Solutions Response
1y
Thank you for sharing your thoughts on your experience working with us. We're happy to hear that you enjoy working with your colleagues, and we agree that our team is one of our greatest assets. We understand that shift patterns can sometimes be challenging, so we strive to provide fair and flexible scheduling whenever possible. If you'd like to discuss this further, please reach out to your manager or Centre Head. We value your input and are committed to providing a positive work environment for all of our colleagues.
Viewing 16 - 18 of 121 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.