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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Supportive Colleagues, Encouraging Team Leaders and Managers, Positive Learning Opportunities, Promotions.

Cons

Can conduct more fun and sports activities in weekly basis.

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Firstsource Solutions Response
1mo
Thank you for your detailed feedback. We’re glad to hear that you value the flexibility, supportive colleagues, encouraging leadership, learning opportunities, and growth prospects within the organization. We appreciate your suggestion regarding conducting more fun and sports activities on a weekly basis. Creating engaging initiatives to boost team morale and collaboration remains an important focus area for us. Transportation support is aligned with company policies and business requirements, and we continuously review such provisions to enhance employee safety and convenience.
3.0
Mar 4, 2026

It's okay

Recommend
CEO approval
Business Outlook

Pros

- Relaxed environment - Flexible work scheduling available - Oppurtunity for bonuses depending on performance

Cons

- Low base salary - No forward progression

avatar
Firstsource Solutions Response
2mo
Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the relaxed work environment, flexible work scheduling, and performance-based bonus opportunities. Creating a supportive and flexible workplace for our employees is important to us. Our compensation and growth opportunities are aligned with company standards, and we continue to encourage employees to make use of available training programs and internal job opportunities (IJP) to support their development.
Viewing 7 - 9 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.