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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Representative reviews

      2.7

      40% would recommend to a friend

      (316 total reviews)
      avatar

      Ritesh Idnani

      55% approve of CEO

      46% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      2.8

      Culture & values

      2.7

      Work/Life balance

      2.6

      Career opportunities

      2.5

      Compensation and benefits

      2.4

      Senior management

      Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      316 reviews
      4.0
      Feb 25, 2026

      Great team and support, room for improvement in work-life balance

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

      Cons

      Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

      avatar
      Firstsource Solutions Response
      2mo
      Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.
      1.0
      Feb 5, 2026

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to Work from home

      Cons

      Poor pay Poor support Ever changing role

      avatar
      Firstsource Solutions Response
      3mo
      Thank you for your feedback. Please note that remote work availability is aligned with business requirements and client needs.Evolving responsibilities are often driven by dynamic business needs; however, we aim to ensure employees are adequately supported during such transitions. We encourage you to please connect with your HR POC to discuss your specific concerns so they can be reviewed and addressed appropriately.
      Viewing 10 - 12 of 316 Reviews
      Related searches: Firstsource Solutions Customer Service Representative jobs | Firstsource Solutions Customer Service Representative salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service Representative interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service Representative reviews

      Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.