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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

47% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
4.0
Apr 17, 2021
Recommend
CEO approval
Business Outlook

Pros

You can potentially make some really good bonus. Each employee gets free sky subscription

Cons

Management need to be more understanding at times

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Firstsource Solutions Response
5y
Many thanks for your review. We're glad to know you're enjoying the exciting benefits and perks that Firstsource has to offer. We believe that our teams deserve the best as they contribute and add value to the company in all aspects. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. Our leadership team believes in motivating, encouraging, and empowering Firstsourcers to accomplish their short-term and long-term goals. If you have any thoughts on how we can improve, please write to your HR Manager. Wishing you a fulfilling career with Firstsource.
3.0
Apr 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Morning shift is a biggest pro

Cons

Salary packages is the one thing less offered than expected

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Firstsource Solutions Response
5y
Thanks for writing in. We’re happy to know that you are satisfied with the shift timings. We believe in equally prioritizing the demands of one's career and the demands of one's personal life such that Firstsourcers enjoy a good work-life balance. We are committed to giving Firstsourcers excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. Wishing you the best in your future endeavours.
5.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Great overtime incentives, good working environment and opportunities for progression. Would of loved to stay in this role although was moving abroad.

Cons

High staff turnover due to nature of the job

avatar
Firstsource Solutions Response
5y
Many thanks for your review. It’s encouraging to know you recommend us as an employer. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We're happy to know that you are satisfied with the compensation and benefits and the enabling work environment being provided at Firstsource. The upward mobility of employees is our key focus and we’re constantly looking for ways to ensure they have access to growth and development opportunities. Great to know that your positive experience is also reflective of the same. We put our best efforts to reduce the turnover of our staff and we are progressing in it. We encourage you to share your ideas with your Human Resources Team. Wishing you a fulfilling career with Firstsource.
Viewing 226 - 228 of 316 Reviews

Glassdoor has 4,291 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.