Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 38.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

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2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

316 reviews

1.0

Dec 15, 2016

dreadful place. some awful people in charge ego's-a-plenty

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

some good friends met

Cons

never seen a place throw it's own employees under bus as much as here, as mentioned if you aren't brown nosing managers they don't want to know what problems you have. long tedious shifts with hardly any reasonable breaks. horrible to travel to, if you don't drive expect to have an 8 hour working shift turn into almost 12 with travel too and back included due to public transport. boring, dead-end job despite how much they make it out like they've done you a huge favour by allowing you to be there ... no advice taken on board despite how many staff surveys they send around. full of self important managers who couldn't run bath

Firstsource Solutions Response

Firstly, I would like to thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience so far. Our employees are at the forefront of everything that we do and we are committed to empowering, motivating and supporting every single member of our team. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

2.0

Dec 15, 2016

did not enjoy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

part-time helped me get through college made lasting friends with other part-timers

Cons

personified everything negative with a large mnc from a low level employee perspective

Firstsource Solutions Response

Thank you for taking the time to leave us your review. We welcome all suggestions and ideas to continually improve every employee experience. Please feel free to contact us on marketing@firstsource.com to give us your feedback in more detail and give us the chance to change your perception.

4.0

Nov 21, 2016

review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The staff are really Friendly. They sometimes offer Overtime which is great for the salary. Good training

Cons

Customers that call through seem to find the telephone banking system too complex to understand which can make life a little hard some days, which I guess is typical in all call centres with bank vigilantes.

Firstsource Solutions Response

Thank you for taking the time to leave us this great feedback. We are happy to hear you are enjoying your time with us. We are taking your feedback on board in order to create a better working environment for our employees. Keep up the good work!

Viewing 286 - 288 of 316 Reviews

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dreadful place. some awful people in charge ego's-a-plenty

did not enjoy

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