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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
1.0
Oct 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Free Sky TV - saves £1000s a year

Cons

The company is a joke

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Firstsource Solutions Response
9y
We would like to thank you for taking the time to leave us your review. I’m sorry to hear that your experience with Firstsource has not been a good one so far. Please feel free to contact us to give your feedback in more detail and give us the chance to change your perception.
2.0
Sep 14, 2016

Tiring Work

Recommend
CEO approval
Business Outlook

Pros

When I worked at FirstSource, it was an okay place to work part-time. The staff who you work with are generally very nice and you are likely to make a lot of friends.

Cons

As there is such a high turnover of staff and the work is so fast-paced, the place is quite disorganized and stressful. There is hardly any work life balance and the management aren't really interested in you personally.

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Firstsource Solutions Response
9y
We are happy to hear that you made some new friends while working for us and we appreciate your contribution. We are taking your feedback and addressing the areas which could be improved for our current and future employees. We would like to thank you for taking the time to leave us your comments and wish you all the very best in your future endeavours.
3.0
Aug 8, 2016
Recommend
CEO approval
Business Outlook

Pros

One of the good bpo industry where you will get to learn a to z of bpo industry. They have multiple processes of domestic as well as international. Work cultures and ethics are good. Get your salary on time and on the 1st day of the month. Good pay package for starter and for experienced guy.

Cons

Management could have been better. Employee relationship not upto the mark.

avatar
Firstsource Solutions Response
9y
I would like to thank you for taking the time to leave us your review. We appreciate all feedback we receive as it helps us to make Firstsource a better place for our current and future employees. We would like to wish you all the best in your future endeavours.
Viewing 289 - 291 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.