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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
2.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people to work with. Hours weren't that bad. The point system was pretty fair. Able to transfer to other projects.

Cons

Salary sucks. No real room for growth. Never really sure if/when a contract will be pulled.

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Firstsource Solutions Response
9y
We would like to thank you for taking the time to leave us your feedback. Firstsource strives to create an environment in which our employees learn and grow and we apologise that you did not experience this. We are taking your feedback and addressing the places we missed in delivering a great experience for you. We would like to wish you the best in your future endeavours.
3.0
Jul 5, 2016

Okay okay

Recommend
CEO approval
Business Outlook

Pros

Bonus is good . management is okay cannot blame a different process manager to understand current process. Good that it is people centric .

Cons

Reaching up to management is tedious process tough to understand y things happen wen u aren't told about it .

1.0
May 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Paid PTO, Insurance That is all i can say really.

Cons

Lack of communication. Unprofessional Management. Micromanaged. No one knows their left elbow from their right elbow. Company is run from India and is like a sweat shop. Inaccurate keeping of attendance. Always finding ways not to pay out bonus. Very high staff turn over.

Viewing 292 - 294 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.