Is Firstsource Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Firstsource Solutions have rated their employer with 2.7 out of 5 stars in 316 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Firstsource Solutions with 2.5 out of 5 stars based on 316 anonymously submitted employee reviews. This is 38.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Culture & values

2.7

Work/Life balance

2.6

Career opportunities

2.5

Compensation and benefits

2.4

Senior management

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

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Reviews by job title

316 reviews

2.0

May 5, 2016

Run away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good coworkers and some flexibility in time off.

Cons

Firstsource used to be an okay place to work. Not great, but not terrible either. Losing our director in the Louisville office has had a terrible impact on the office culture. The office is a ghost town and they are either unwilling or unable to hire replacements. Morale is low yet they keep cracking the whip and threatening to fire everyone for minor issues. It makes a person wonder if they just plan to shut the office down. You will constantly be asked to stay to work extra hours because there isn't enough coverage on the phones, but don't expect a thank you or pat on the back. All you will get is a kick in the butt and a demand to work harder next time.

1.0

Mar 19, 2016

Didn't even make it out of training!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people were nice, the building was clean and neat

Cons

Ridiculously unorganized. Trainers had very little knowledge and did not know what they were doing.

1.0

Mar 17, 2016

They are going out of business

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They had food trucks on friday sometimes they had free food.

Cons

they was not organized, all the leadership was young, witch is not a problem, but they were not really leaders and had favorites, there was no order, i saw a few fights, they did not keep with with the employees, then would let go people for silly reasons that did not have anything to do with performance.

Viewing 295 - 297 of 316 Reviews

Jobs at Firstsource Solutions

Collections Representative

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Firstsource Solutions

Firstsource Solutions Customer Service Representative reviews

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Run away

Didn't even make it out of training!

They are going out of business

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