Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

Jun 3, 2025

Company Review

Process lead

Recommend

CEO approval

Business Outlook

Pros

Its been great working with Firstsource. the company has provided a direction to my professional path, a lot of learnings and knowledge.

Cons

There is nothing that I can mention.

Firstsource Solutions Response

Thank you for sharing your experience! It’s wonderful to hear that your journey with Firstsource has been both professionally enriching and supported by positive management. We’re glad the company has contributed meaningfully to your career growth through learning opportunities and guidance.

5.0

May 30, 2025

Nice place to work

Process leader

Recommend

CEO approval

Business Outlook

Pros

Great work environment. Lot of opportunities to grow.

Cons

None that I know of.

Firstsource Solutions Response

Thank you for your positive feedback! We're glad to hear that you're enjoying the work environment and finding ample opportunities for growth. It's encouraging to know that your experience so far has been smooth and fulfilling. We’ll continue striving to maintain and enhance this positive atmosphere.

5.0

May 30, 2025

"Thoughts on Culture, Processes, and Improvements"

Process leader

Recommend

CEO approval

Business Outlook

Pros

I've been with Firstsource for over seven years, starting as an advisor with ambitious goals and dreams of excelling in my career. Throughout this journey, I've had the privilege of meeting incredible mentors and leaders who have shaped and guided me. Firstsource has provided me with an environment where learning and growth flourish. I am especially grateful for my Mentor, Nikki (SKY SUV) and Karishma (Telstra), along with many other leaders who have continuously motivated and supported me. Their guidance has been instrumental in shaping the professional I am today. Looking back, I truly appreciate the opportunities, mentorship, and experiences that have helped me evolve. Firstsource has been a place of growth, learning, and meaningful connections, and I am thankful for the support that has made my journey so rewarding.

Cons

Firstsource has built a strong foundation for professional growth and mentorship, but there is untapped potential in how the company expresses itself as a brand. To truly establish Firstsource as a name that resonates with everyone, it’s essential to embrace and amplify its presence across industries and communities. I believe Firstsource should take bigger strides in branding—ensuring that every employee, partner, and client recognizes its identity, values, and impact. Let’s push forward with a vision that embeds Firstsource into every mind, strengthening the sense of pride and purpose in the work we do. It’s time to think big and take Firstsource to new heights!

Firstsource Solutions Response

Thank you for sharing such a heartfelt and inspiring reflection on your journey with Firstsource. It’s wonderful to hear how mentorship and leadership have played a pivotal role in your growth and development over the years. Your appreciation for the supportive environment and meaningful connections truly highlights the company’s strengths. Your insight on strengthening Firstsource’s brand identity and presence is valuable. Amplifying our brand both internally and externally will indeed foster greater pride and purpose across all stakeholders. Encouraging employees as brand ambassadors and embracing innovation will help elevate Firstsource’s reputation and impact in the industry. We appreciate your thoughtful advice to management and your vision for the company’s future. Together, with passionate employees like you, Firstsource can reach new heights!

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