Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

71 reviews

5.0

May 30, 2025

Employee friendly

Process leader

Recommend

CEO approval

Business Outlook

Pros

First source has been the most comfortable and employee friendly organization for any employee to work at their best potential

Cons

Annual hikes can be done as soon as the financial year ends

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you find Firstsource to be a comfortable and employee-friendly organization that enables individuals to perform at their best. Please note that compensation reviews are aligned with the performance cycle and company policies, which are reviewed periodically. Two-way transport is managed in accordance with our transport policy and operational feasibility.

3.0

May 30, 2025

Good

Process leader

Recommend

CEO approval

Business Outlook

Pros

pleasant environment and friendly management

Cons

Salary structure need to be worked in better way.

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear you’re enjoying the pleasant environment and supportive management. Please note that salaries are aligned with company standards and regularly reviewed. Regarding recognition, we do have Rewards & Recognition programs in place,

4.0

May 30, 2025

Good

Process leader

Recommend

CEO approval

Business Outlook

Pros

Giving out opportunities to grow in the organisation, work friendly environment

Cons

All good no cons as far as I know

Firstsource Solutions Response

Thank you for sharing your feedback! We’re pleased to know that you find the work environment supportive and growth-oriented. It's always encouraging to hear that opportunities and a positive atmosphere are being recognized.

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