Is Firstsource Solutions a good company to work for as a Process Leader?

Process Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 71 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Process Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Process Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Process Leader employees well?

Process Leader professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 71 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Process Leader salaries and benefits at Firstsource Solutions .

How happy are Process Leader professionals working at Firstsource Solutions?

90% of Process Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Process Leader professionals have also rated Firstsource Solutions with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (70) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 112 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Process Leader reviews

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4.5

90% would recommend to a friend

(71 total reviews)

Ritesh Idnani

93% approve of CEO

95% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Work/Life balance

3.9

Compensation and benefits

Process Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 71 company reviews on Glassdoor. This indicates that most Process Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Process Leader professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

71 reviews

5.0

May 28, 2025

Great Launchpad for Freshers with Strong Career Growth Opportunities

Process leader

Recommend

CEO approval

Business Outlook

Pros

Excellent place to start your career; training and onboarding are well-structured. Ample growth opportunities for high performers – I joined as an advisor and became a process leader in just 4 years. Supportive team environment with approachable managers. Job stability and timely salary disbursements. Learning curve is steep, which helps in developing both soft and leadership skills.

Cons

Work-life balance can be challenging during peak periods or when handling escalations. Compensation could be more competitive, especially at the lower levels. Limited exposure to cross-functional roles unless you proactively seek them.

Firstsource Solutions Response

Thank you for your valuable feedback! We’re pleased to hear that Firstsource provides a comfortable and employee-friendly environment that helps you perform at your best. We appreciate your understanding that these are linked to individual contributions and aligned with the financial year cycle. We appreciate your recognition of the company’s efforts in recognizing and promoting internal talent, which indeed helps motivate the team. Employee engagement, wellness programs, and compensation reviews are priorities actively managed by the respective teams to ensure our people feel valued and supported.

5.0

May 26, 2025

Amazing company and opportunity

Process leader

Recommend

CEO approval

Business Outlook

Pros

Easy process and provides opportunities to grow

Cons

Locker rooms need more room

Firstsource Solutions Response

Thank you for your feedback! We're glad to hear you find the process manageable and see growth opportunities here. Regarding the locker room space, please feel free to have an open conversation with the facilities or HR team so that this concern can be appropriately reviewed and addressed.

5.0

May 19, 2025

22nd May 2025

Process lead

Recommend

CEO approval

Business Outlook

Pros

Pretty happy that I joined firstsource, there is lot more to learn, lot of career opportunities to grow. I have take the right decision joining firstsource.

Cons

There is no cons that I can highlight.

Firstsource Solutions Response

Thank you for your positive feedback! We’re glad to hear that you’re happy with your decision to join Firstsource and are finding growth and learning opportunities here. It’s always great to know our efforts are making a difference.

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Great Launchpad for Freshers with Strong Career Growth Opportunities

Amazing company and opportunity

22nd May 2025

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