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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.5

93% would recommend to a friend

(51 total reviews)
avatar

Ritesh Idnani

95% approve of CEO

83% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

51 reviews
4.0
Jun 26, 2023
Recommend
CEO approval
Business Outlook

Pros

They were very willing and capable to assist with questions

Cons

Contracts end, better pay for amount of work

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We believe in fostering a collaborative culture where employees are willing and capable of assisting each other. Our team members are encouraged to share knowledge, offer guidance, and support their colleagues. We understand the importance of fair compensation for the amount of work our employees contribute. We regularly review our compensation structures to ensure they align with industry standards and reflect the value our employees bring to the organization.
3.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

process is easy to learn

Cons

pressure is toomuch over time

avatar
Firstsource Solutions Response
3y
Thank you so much for taking the time to share your experience with us. It is important for us as an organization to be aware of the challenges our employees face and work together to create a supportive and productive work environment. We value your dedication and want to ensure that you have the tools and resources necessary to navigate the review process successfully. We understand the importance of maintaining a healthy work-life balance and ensuring our employees' well-being. We encourage open communication, and we want to assure you that we are here to support you. Please write to your HR Manager about your specific concerns. We will be happy to reach out to support you.
5.0
May 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Colleagues make it worthwhile for a while

Cons

Very long hours and non flexible

avatar
Firstsource Solutions Response
3y
Thank you for leaving a review. We're pleased to hear that you enjoyed working with our friendly colleagues and that they helped you in your role. We recognize the importance of work-life balance and the need for flexibility in our fast-paced industry, and we continuously strive to create an environment that respects and supports the well-being of our employees.
Viewing 28 - 30 of 51 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.