Is Firstsource Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 51 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Service Representative CSR reviews

4.4

92% would recommend to a friend

(51 total reviews)

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

4.2

Career opportunities

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

51 reviews

5.0

Apr 10, 2021

Good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place to work friendly environment great staff

Cons

None i could think off

Firstsource Solutions Response

Many thanks for your review and it is encouraging that you recommend us as an employer. We're delighted to know about your positive work experience at Firstsource. Wishing you well with your future endeavours.

3.0

Jan 30, 2021

It's OK

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Some of the people are amazing, some benifits but most you'll never use, systems are easy but limited.

Cons

Management don't listen or take concerns on board/seriously. Support is non-existent most of the time, Management will and can spread stories if you tell them stuff in private, hours are far too long for contact centre work, no change in days off, poor pay for what you do.

1.0

Nov 1, 2020

Not satisfied with company policy

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

No pros as of such

Cons

No proper training by the company

Firstsource Solutions Response

Thank you for sharing feedback. We are disappointed that you did not enjoy your time with us. We have a robust training process to induct new starts into their role. We select trainers through a robust competency assessment to ensure we have competent trainers with not only good process knowledge but also facilitation skills . We will continue to give our best and wishing you well with your new endeavours.

Viewing 49 - 51 of 51 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions Customer Service Representative CSR reviews

Ratings by category

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Good place to work

It's OK

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