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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.4

92% would recommend to a friend

(51 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

51 reviews
5.0
May 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits, working hours, support from managers

Cons

Calls can get hectic at times.

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Firstsource Solutions Response
4y
Thank you for your review – it’s great to hear that you’re enjoying working with us and building a fulfilling career! You’re right – it can get hectic sometimes, but our people do an amazing job of delivering the service our customers need. Keep up the good work!
1.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Lots of overtime options available.

Cons

Lack of communication from HR Technical issues with equipment provided Dishonest leaders Multiple issues with processes and policies never resolved Payroll department constantly looses paperwork which affects employees pay

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Firstsource Solutions Response
4y
Thanks for your feedback. We would like to assure you that we are committed to improve employee experience . At Firstsource, we have various communication forums & avenues to raise concerns . Hope you were able to use these forums during your stint with us . We have certainly noted your feedback and will try to improve the same.
Viewing 43 - 45 of 51 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.