employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.4

92% would recommend to a friend

(51 total reviews)
avatar

Ritesh Idnani

94% approve of CEO

83% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

51 reviews
1.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers are friendly and overall has a harmonious working environment

Cons

Got into floating status twice without pay.

avatar
Firstsource Solutions Response
2y
Thank you for your positive feedback! We create a workplace where everyone feels valued and respected, and where collaboration and camaraderie thrive. We understand the financial strain and uncertainty that this situation can cause, and we sincerely apologize for any distress it may have caused.
4.0
Sep 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Good account and has good on-shore assistance

Cons

Low Salary during my team with little binefits

avatar
Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you have found value in our onshore assistance and appreciate your feedback on the quality of your account. Employee compensation is an area we take seriously, and we are committed to regularly reviewing and adjusting our salary structures to ensure they are competitive and reflective of the contributions of our team members.
3.0
Jul 3, 2023

easy accounts

Recommend
CEO approval
Business Outlook

Pros

work from home, easy processes

Cons

low base pay, hmo is crap

avatar
Firstsource Solutions Response
2y
Thank you so much for sharing your experience with us. We understand that the work-from-home arrangement has been a significant aspect of your experience. We are glad to hear that our company offers this flexibility, as we believe in promoting work-life balance and accommodating the evolving needs of our employees. We continuously review our compensation structures to ensure they remain competitive and aligned with industry standards. We understand that fair and competitive compensation is essential for employee satisfaction and engagement. We also understand the importance of comprehensive and reliable healthcare benefits for our employees. We will review our current HMO provider and explore options to enhance the coverage and quality of our healthcare benefits.
Viewing 25 - 27 of 51 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.