employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,205 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,205 company reviews on Glassdoor which indicates that most employees have an excellent working experience there.

Reviews by job title

4K reviews
1.0
Aug 12, 2025

Do not work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is no pros do not work here

Cons

Everything you could imagine, its a call centre

2.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Very fast paced and dynamic

Cons

Turnover created too much instability

avatar
Firstsource Solutions Response
7mo
Thank you for sharing your feedback. We’re glad to hear you appreciated the fast-paced and dynamic environment here. We recognise that turnover can create challenges, and we continue to focus on supporting, developing, and retaining our people, who are at the heart of everything we do.
2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

Cons

Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

avatar
Firstsource Solutions Response
7mo
Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.
Viewing 337 - 339 of 4,205 Reviews

Glassdoor has 4,316 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.