Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,212 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,212 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Aug 7, 2025

Don’t take the job especially if it’s for the Telegraph campaign

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Not much I can think off maybe the biweekly pay dates

Cons

Messed up my pay multiple times you get monitored on even going to the toilet not allowed to call in sick immediately get a recorded discussion under staffed so you’re overworked as everyone is leaving the job

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We’re glad you valued the biweekly pay schedule. In some roles, certain processes are in place to maintain service standards and so we can support the team’s workload. We also understand that matters including payroll, can sometimes be frustrating, and we continually review these systems to improve accuracy and clarity.

1.0

Aug 6, 2025

DO NOT WORK HERE

Fraud advisor

Recommend

CEO approval

Business Outlook

Pros

Your colleagues will be decent

Cons

They do not care for your mental or physical health, the customers are extremely nasty and rude and you are expected to put up with it, the pay is horrific.

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We’re pleased to hear you’ve had positive experiences with your colleagues. At Firstsource, we take colleague wellbeing seriously. Each site has trained Mental Health First Aiders, available in person or via Teams for those working from home, and we also offer free counselling through Sour health benefits provider. We recognise the demands of customer-facing roles and continue to look for ways to support and celebrate the professionalism and resilience our people bring every day.

1.0

Jul 23, 2025

awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Staff are generally friendly people

Cons

Management leaves a lot to be desired

Viewing 340 - 342 of 4,212 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

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Don’t take the job especially if it’s for the Telegraph campaign

DO NOT WORK HERE

awful

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