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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,205 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      83% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Senior management

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,205 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Sep 21, 2025

      Bots

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a job but not worth it at all

      Cons

      They promise the world and deliver nothing they put things in place and change on a drop of a hat then it’s your fault for not knowing the lack of managers make it obvious you are a number and you are there to take calls nothing else it is the Auschwitz of jobs.

      avatar
      Firstsource Solutions Response
      7mo
      Thank you for taking the time to share your experience. We’re sorry to hear you felt disappointed and unheard during your time with us. We recognize how important clear communication and consistent support are, and your feedback will be shared with the relevant teams as we continue to focus on improving that experience for our colleagues.
      3.0
      Aug 22, 2025

      No job security in current UK economic climate

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of development opportunities throughout my time in Firstsource, they also ensure you keep refreshed with lots of learning opportunities throughout the year. Employee benefits however did depend on which account you worked on. This however has dried up as the client base shrank.

      Cons

      As an outsourcing company. job security has always been at the back (and sometimes front) of your mind. If a client pulls out of the UK they will have to obviously shrink the workforce - from frontline to backoffice staff, regardless of performance, tenure etc. The success of the company lies in the hands of it's clients, and all too many times they've seen better value moving offshore in the post COVID years.

      avatar
      Firstsource Solutions Response
      7mo
      Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you appreciated the learning opportunities and career development available during your time with us; supporting growth and continuous development is something we take pride in. We also understand your observations regarding job security. Our roles are closely linked to client requirements, and changes in the client base can sometimes lead to adjustments across teams. We recognise this can be unsettling, and we continually look for ways to communicate transparently and support colleagues through such changes wherever possible.
      Viewing 334 - 336 of 4,205 Reviews
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,316 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.