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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,204 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      83% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      4.0

      Career opportunities

      3.9

      Work/Life balance

      3.9

      Senior management

      3.8

      Compensation and benefits

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Nov 14, 2025

      Worst place to work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were no notable good things about the company.

      Cons

      Full biased managers. Gross mishandling clients SLA.

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, especially concerning management practices and client-related processes. Fairness, integrity, and compliance with SLAs are core to how we operate, and your concerns are taken seriously. We encourage you to share specific details with your HR
      5.0
      Nov 12, 2025

      Great Culture

      Sm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Company to work with

      Cons

      A structured and transparent salary increment process is essential for fairness and retention

      avatar
      Firstsource Solutions Response
      4mo
      Thank you for your review, and for your time with Firstsource. It’s great to hear you enjoyed the culture and felt we are a good company to work with. A clear, structured and transparent approach to salary reviews matters for fairness and retention. We continue to strengthen how we communicate and apply pay review processes, so colleagues understand what to expect and how decisions are made. Wishing you the very best.
      1.0
      Oct 4, 2025

      Former employee

      Patient navigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a paycheck to pay bills

      Cons

      Micromanagement, old butter women in leadership, meaningless moc calls used to hold you back from going live on calls all to put you on a “PIP” to fire you

      Viewing 331 - 333 of 4,204 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,315 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.